Marks And Spencer

Note: The owner or a representative of this business has not yet completed the verification process

( 9 reviews )

Fashion, Women's Clothing, Supermarket $$

Closed 11:00 AM - 05:00 PM See Hours

31 St Anns Rd, Harrow HA1 1NB, United Kingdom +44 2088-610-661

Marks and Spencer is a British multinational retailer specializing in clothing, home products, and luxury food. Founded in 1884, the company has grown to become one of the UK's largest and best-known retailers. With over 1463 stores across the world, Marks and Spencer is committed to providing high-quality and sustainable products. The brand is known for producing innovative, affordable, and stylish products that meet customers' needs. They also have a strong focus on environmental and ethical issues and are dedicated to reducing their carbon footprint and waste. In addition to their clothing and home products, Marks and Spencer is also internationally known for their exceptional food hall, offering a wide range of luxury food products. The brand continues to evolve and innovate while maintaining its core values of quality, sustainability, and customer satisfaction.

Amenities and More

Service options
- Delivery
- In-store shopping
- In-store pick-up
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible lift
Payments
- Credit cards
- Debit cards
- NFC mobile payments
Crowd
- LGBTQ+ friendly
Offerings
- Prepared foods
- Organic products

Reviews

4/5

9 reviews

5 stars

4 stars

3 stars

2 stars

1 stars

Alexander wuolukka

March 22, 2024

Despite having a sign up for weeks, they opened at 9 am on Saturday 30/12. Many people were waiting outside at 8:35am wondering why they weren't open. When I reported to M&S customer service, I was told to look on the website for the hours. Clearly they follow a script rather than reading and responding properly to email. I won't be going here for a long time. The staff are often rude anyway, as they're too busy stocking shelves to politely move aside so the customer can look at the food items. Rarely is there anyone at self checkouts that doesn't appear miserable.

Mike griffith

March 22, 2024

Collected my Xmas food order today at the allocated time. I was served immediately and my order was with me within 2 mins of arrival. Now that's what I call service! Well done management and staff at Harrow Branch.

Giyos gulomov

March 22, 2024

I am a resident of Alpha court HA1 1DZ, M&S Harrow shop's incoming delivery door is right IN front of our apartment building. All our apartments Halls and bedrooms for some flats are at this side . We the residents of Alpha court are facing disturbance at night due to the continuous NOISE of the delivery trucks of M&S. Refer attached photo taken on 26th July early morning at 3.22am, this Truck was parked with Engines ON condition since 3.00am there. We request the M&S shop management to plan there deliveries during the day time please. At least from 10pm to 6am everyday we need to have undisturbed Sleep please. Thank you, Prasad

Lanae duchesneau

March 22, 2024

For a very long time I’ve questioned the quality of the goods sold at this store and after witnessing the behaviour of the staff here it is clear that they are to blame for this stores lack of quality control. I’ve seen female members of staff absolutely ram the shelves with crisps which clearly seems to be the reason why I always end up with broken up crisps when I buy stuff from this store. More often than not I will go in to look for a particular item and find the wrong item on its shelf or end up knocking something over trying to reach what I’m looking for because the shelves have been overfilled. It’s truly a shame, the management clearly do a disservice to the brands name at this store.

Carters adventures

March 22, 2024

Tried shopping there today but the self-service till kept rejecting items . So shop assistant came back and forth to reset it but by the 6th rejection I couldn't handle it anymore. Asked him to just delete everything and I'll start again on another till. The assistant was just poker faced , no apology and just shrugged his shoulders saying I would have to queue up at non-self service till where there was only 1 counter clerk serving and 7 people waiting in the queue. I just dumped the basket with £80 of shopping on their counter and left . M&S don't care about customer service and just want our money on the cheap. I won't be shopping there again so they've lost a customer who spends several hundred a year.

Owen wallace

March 22, 2024

Went into Mark's and Spencer food hall for some items for a neighbour. The store was well stocked and was able to get all but one item for her. Didn't speak to any staff, as I used the self checkouts.

Ka wo chen

March 22, 2024

Today I recently had a disappointing experience at M&S Harrow. Despite my attempts to seek assistance, there was no response from the staff. I found the lack of customer service disheartening and it negatively impacted my overall shopping experience. It's essential for businesses to prioritize effective communication and address customer concerns promptly. Unfortunately, this was not the case during my visit. I hope the store can improve its customer service to ensure a more positive experience for future patrons. Today Around 12:30 AM at Harrow M&S store i have a very bad experience about service. Things is that i just want to ask her that i need S size in this t-shirt but lady is busy in fix the hanger and boxes. Till ledy told her three times that this guy is waiting for something but I don’t know why other lady is giving more important to fix the hanger and boxes rather then customer. Brand is knowing by their service but some people making it spoiled by their mistakes.

Matthew verthein

March 22, 2024

The worst place ever. I have been coming and shopping at this place every day for breakfast and lunch at the office located just next door. I literally know the face of every single employee in there. We spend like £200 per week every week since 2019. Today this extremely rude shop assistant woman stopped me on the way out asking if I paid for my shopping then she demanded to search by bag. I asked what it was based on and she replied saying that "she thinks" I may have not scanned an item. I would fully understand if the gate was beeping or something, but she just stopped me next to the till. She then wasted 10 minutes of my time to say "sorry everything is okay". Like what was she thinking that I am going to steal raspberries which I buy literally every day. I would never even consider not scanning the shopping bag for 25p and this disgusting woman made me look like some criminal. Someone should give them the basic customer service training. I will not shop in this racist shop again!

Anthony n

March 22, 2024

I have visited the store on 28/11/2023 using the self service payment I was trying to scan my items one of the female Indian staff was so rood shouting on me like (not like this!!!!! ) I was shocked I used to go there before was perfectly serviced .. very disappointed bringing staff no training no marketing at all 😌 …